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For another year Terminal Services department managed Chart 6.10
terminal operations effectively, offering its services with 2010 vs. 2009 Property Direct Revenues
diligence and consistency to all Airport users. Among the
year’s highlights is the provision by terminal personnel
of information and assistance services to more than
1,050,000 airport users, while the Airport’s Call Centre
provided reliable information services to the public by
efficiently handling nearly 619,000 calls. Call Centre
service standards remained high; 93.6% of incoming calls
were answered in less than one minute.
PROPERTY BUSINESS UNIT
PBU is active in the fields of Real Estate development,
Cargo Business development, the Assets & Utilities
Management, the facilities Management and the
airport’s Offices & Auxiliary Space leases. In 2010, the
Property Unit maintained its revenues at 2009 levels, i.e.
approximately €40 million, despite the general market
downturn and the company’s decision not to apply
annual rental increases.
Chart 6.9 The Airport’s Offices & Auxiliary Space Lease sector,
2010 Property Direct Revenues Breakdown which is the major contributor to PBU revenues, sustained
a high occupancy rate of approximately 90% (versus 93%
in 2009), despite some tenants’ inclination to consolidate
and/or vacate due to the economic crisis.
In the field of Real Estate Development, the Airport Retail
Park welcomed 3.5 million visitors, with the Kotsovolos
outlet receiving two important national awards, namely
the “Corporate Social Responsibility Retail Strategy” and
the “Best Retail Store for Electric-Electronic Appliances”,
while Metropolitan Expo, along with established
expo events, also successfully hosted the “Welcome
Presentation of the FIFA World Cup 2010 in Greece” and
the annual meeting of the “Retail Business Awards”.
Concerning Cargo Development, AIA and Piraeus Container
Terminal S.A. (PCT S.A.), a subsidiary of the Chinese Cosco,
signed a Cooperation Agreement for the sea-air connection
between the two companies aiming at further increasing the
airport’s cargo transit potential. The agreement renders AIA
the only European airport to have developed and officially
introduced such a multimodal link. Moreover, AIA received
the “Air Cargo Excellence Award” in its category (100,000
– 499,000 tonnes / Europe) for the third consecutive year
while AIA’s rating was the highest among the awarded
Airports in all tonnage categories.
In the field of Assets, Utilities and Facilities Management,
extended cost reduction measures resulted in a significant
cutback in the services’ operational expenditures by
approximately 5.8%.
A N N U A L R E P O R T 2 0 1 0 35
terminal operations effectively, offering its services with 2010 vs. 2009 Property Direct Revenues
diligence and consistency to all Airport users. Among the
year’s highlights is the provision by terminal personnel
of information and assistance services to more than
1,050,000 airport users, while the Airport’s Call Centre
provided reliable information services to the public by
efficiently handling nearly 619,000 calls. Call Centre
service standards remained high; 93.6% of incoming calls
were answered in less than one minute.
PROPERTY BUSINESS UNIT
PBU is active in the fields of Real Estate development,
Cargo Business development, the Assets & Utilities
Management, the facilities Management and the
airport’s Offices & Auxiliary Space leases. In 2010, the
Property Unit maintained its revenues at 2009 levels, i.e.
approximately €40 million, despite the general market
downturn and the company’s decision not to apply
annual rental increases.
Chart 6.9 The Airport’s Offices & Auxiliary Space Lease sector,
2010 Property Direct Revenues Breakdown which is the major contributor to PBU revenues, sustained
a high occupancy rate of approximately 90% (versus 93%
in 2009), despite some tenants’ inclination to consolidate
and/or vacate due to the economic crisis.
In the field of Real Estate Development, the Airport Retail
Park welcomed 3.5 million visitors, with the Kotsovolos
outlet receiving two important national awards, namely
the “Corporate Social Responsibility Retail Strategy” and
the “Best Retail Store for Electric-Electronic Appliances”,
while Metropolitan Expo, along with established
expo events, also successfully hosted the “Welcome
Presentation of the FIFA World Cup 2010 in Greece” and
the annual meeting of the “Retail Business Awards”.
Concerning Cargo Development, AIA and Piraeus Container
Terminal S.A. (PCT S.A.), a subsidiary of the Chinese Cosco,
signed a Cooperation Agreement for the sea-air connection
between the two companies aiming at further increasing the
airport’s cargo transit potential. The agreement renders AIA
the only European airport to have developed and officially
introduced such a multimodal link. Moreover, AIA received
the “Air Cargo Excellence Award” in its category (100,000
– 499,000 tonnes / Europe) for the third consecutive year
while AIA’s rating was the highest among the awarded
Airports in all tonnage categories.
In the field of Assets, Utilities and Facilities Management,
extended cost reduction measures resulted in a significant
cutback in the services’ operational expenditures by
approximately 5.8%.
A N N U A L R E P O R T 2 0 1 0 35
