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AIA adopted the new EU legislation for aviation security the-art systems and professional front line personnel. In 2010,
(in force since April) that establishes common basic we developed the mobile check-in process and introduced new
security rules at all European airports. The new security applications for real–time flight information, such as the so
provisions have been successfully implemented through called “ATH airport” for iphone users and a flight information
the joint efforts realised by the airlines, state authorities service over text messaging (SMS). Ground assistance services to
and rest involved parties operating at our airport. Aiming PRM passengers is provided, in compliance with EC regulations,
to strengthen our competences in crisis management, we through three contractors.
also participate in the EU funded project “Learning for
Security”, involving airport stakeholder groups. 7.2 Corporate Citizenship
Placing aviation safety as a strategic priority, AIA It is one of the key perspectives for AIA to ensure neighbourly
continuously enhances related procedures and relations with the local communities and advance the social
safety practices in line with the latest international partnership and prosperity in the region.
developments. In 2010, we proceeded to the revision of
the Aviation Safety Management Manual – submitted Local Communities
for HCAA approval – as to endorse ICAO documentation We are committed to our active role as social partner
amendments. Furthermore, we organised recurring and key driver for local development. Beyond the applied
training for airside operations, conducted airside safety regulatory framework, AIA values the engagement
audits to the ground handling companies and cooperated of local stakeholders which further contributes to a
with them for introducing safety campaigns on apron. balanced and peaceful co-existence.
Our provisions for crisis preparedness and emergency In the framework of our Annual Local Communities
operations are becoming more mature and effective. In 2010, Action Plan, AIA provides its support to infrastructure
we introduced a new preventive controls process for our projects and contributes to diverse social, cultural,
Business Continuity System (BCS), aligned with corporate risk environmental and sporting activities, while through a
management. Furthermore, as scheduled on an annual basis, regular communication channel we share the concerns
we reviewed the current edition of the Airport Emergency and propose suggestions to meet the needs of our
Plan (AEP), in consultation with the state authorities, in charge. neighbouring communities.
In order to maintain the emergency operation The most important initiatives undertaken, during 2010,
effectiveness at high standards and respond to the market included:
challenges, AIA places a strong emphasis on information
sharing, simplifying plans and procedures, and promoting • donation of two municipal police cars and one light-
coordination across the airport community. This year our duty fire truck to the Municipality of Artemis
efforts were concentrated on exercises and training.
We scheduled and implemented six exercises while we • donation of computer equipment and other hardware
monitored our emergency response performance during to schools in the Municipalities of Artemis, Spata and
real events. The process of planning, practising and Koropi and rewarding of Artemis schools for their
learning included all emergency response stakeholders recycling efforts
and other interested groups focusing on assessing our
capabilities, acquiring knowledge and demonstrating • participation and support in clean-up activities of
commitment for further improvement. green areas in the Municipality of Artemis
To safeguard and further improve the level of fire safety and • support of various athletic, cultural, environmental,
occupational health & safety on the airport site, inspections, humanitarian and public health initiatives in the
audits and trainings are regularly carried out as to ensure Municipalities of Spata, Pikermi and Artemis
compliance of our business partners and contractors.
Art & Culture and Social Sponsorships
Following our strong customer focus and our commitment to Through our art & culture programme, we aim to promote
providing a pleasant, yet efficient airport environment, in 2010 our country’s cultural heritage and contemporary
we implemented initiatives in order to enhance the overall art. Starting with our permanent exhibitions, during
ambience, aesthetics and product offer in the airport commercial 2010 over 250,000 travelling public visited the airport
areas. In regards to passenger services, we continued our Museum, which introduces to passengers and visitors
efforts for responsible information provision through state-of- archaeological findings from the local area, and the
permanent photo exhibition “Eleftherios K. Venizelos”.
A N N U A L R E P O R T 2 0 1 0 39
(in force since April) that establishes common basic we developed the mobile check-in process and introduced new
security rules at all European airports. The new security applications for real–time flight information, such as the so
provisions have been successfully implemented through called “ATH airport” for iphone users and a flight information
the joint efforts realised by the airlines, state authorities service over text messaging (SMS). Ground assistance services to
and rest involved parties operating at our airport. Aiming PRM passengers is provided, in compliance with EC regulations,
to strengthen our competences in crisis management, we through three contractors.
also participate in the EU funded project “Learning for
Security”, involving airport stakeholder groups. 7.2 Corporate Citizenship
Placing aviation safety as a strategic priority, AIA It is one of the key perspectives for AIA to ensure neighbourly
continuously enhances related procedures and relations with the local communities and advance the social
safety practices in line with the latest international partnership and prosperity in the region.
developments. In 2010, we proceeded to the revision of
the Aviation Safety Management Manual – submitted Local Communities
for HCAA approval – as to endorse ICAO documentation We are committed to our active role as social partner
amendments. Furthermore, we organised recurring and key driver for local development. Beyond the applied
training for airside operations, conducted airside safety regulatory framework, AIA values the engagement
audits to the ground handling companies and cooperated of local stakeholders which further contributes to a
with them for introducing safety campaigns on apron. balanced and peaceful co-existence.
Our provisions for crisis preparedness and emergency In the framework of our Annual Local Communities
operations are becoming more mature and effective. In 2010, Action Plan, AIA provides its support to infrastructure
we introduced a new preventive controls process for our projects and contributes to diverse social, cultural,
Business Continuity System (BCS), aligned with corporate risk environmental and sporting activities, while through a
management. Furthermore, as scheduled on an annual basis, regular communication channel we share the concerns
we reviewed the current edition of the Airport Emergency and propose suggestions to meet the needs of our
Plan (AEP), in consultation with the state authorities, in charge. neighbouring communities.
In order to maintain the emergency operation The most important initiatives undertaken, during 2010,
effectiveness at high standards and respond to the market included:
challenges, AIA places a strong emphasis on information
sharing, simplifying plans and procedures, and promoting • donation of two municipal police cars and one light-
coordination across the airport community. This year our duty fire truck to the Municipality of Artemis
efforts were concentrated on exercises and training.
We scheduled and implemented six exercises while we • donation of computer equipment and other hardware
monitored our emergency response performance during to schools in the Municipalities of Artemis, Spata and
real events. The process of planning, practising and Koropi and rewarding of Artemis schools for their
learning included all emergency response stakeholders recycling efforts
and other interested groups focusing on assessing our
capabilities, acquiring knowledge and demonstrating • participation and support in clean-up activities of
commitment for further improvement. green areas in the Municipality of Artemis
To safeguard and further improve the level of fire safety and • support of various athletic, cultural, environmental,
occupational health & safety on the airport site, inspections, humanitarian and public health initiatives in the
audits and trainings are regularly carried out as to ensure Municipalities of Spata, Pikermi and Artemis
compliance of our business partners and contractors.
Art & Culture and Social Sponsorships
Following our strong customer focus and our commitment to Through our art & culture programme, we aim to promote
providing a pleasant, yet efficient airport environment, in 2010 our country’s cultural heritage and contemporary
we implemented initiatives in order to enhance the overall art. Starting with our permanent exhibitions, during
ambience, aesthetics and product offer in the airport commercial 2010 over 250,000 travelling public visited the airport
areas. In regards to passenger services, we continued our Museum, which introduces to passengers and visitors
efforts for responsible information provision through state-of- archaeological findings from the local area, and the
permanent photo exhibition “Eleftherios K. Venizelos”.
A N N U A L R E P O R T 2 0 1 0 39
