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06. Our Business Units
study, which revealed that Athens airport adopts an At the same time, 6.7 million bags were processed through
advanced total system approach with regards to safety. the Baggage Handling System with an advanced system
availability rate of 99.72%. Having completed almost 10
In an effort to train airport personnel on the airport’s years of continuous unobstructed operation, all Level 1 &
emergency procedures, achieve crisis planning alignment, 2 screening machines were replaced by new, state-of-the-
identify potential areas for improvement and confirm art equipment.
the readiness of the parties involved in crisis situations,
five emergency exercises were performed in addition to It is widely acknowledged that a series of unprecedented
the bi-annual full-scale emergency exercise, the largest events has led, during 2010, to a severe downturn
since airport opening, with more than 300 participants of traffic, i.e. the international economic crisis, the
(airline, rescue and fire-fighting, medical services, Police) extremely difficult financial and economic situation
and 150 volunteers. The Airport Company continued to in Greece & the tremendous upheaval caused to the
update and improve the emergency and crisis planning European air transport sector by natural phenomena
procedures and published the 5th edition of the Airport and harsh weather conditions. In addition, the merging
Emergency Plan , while assisting, at the same time, process of the two home-based carriers led to major
agencies and organizations with the development of capacity cuts in the Greek Aviation market, which, apart
their own Emergency and Crisis Management Plans. from the existing demand-driven traffic decline, resulted
to a supply–driven downward trend in the evolution of
The Emergency response system performance was tested traffic; a fact which severely affected the ATH airport’s
during 148 real life mobilizations throughout 2010, while traffic operations during 2010.
the Airport Services Emergency Medical Care station
served and/or was visited for Medical Advices in 5,052 AIA has responded effectively to this unfavourable
cases and the Airport Hellenic Fire Corps personnel were environment, not only by continuing the provision
mobilized to a total of 2,956 cases (a/c refueling included). of marketing support and complete developmental
packages of incentives, including 3 new incentives,
In the direction of establishing a fully functional designed to support development and incentivize growth,
Collaborative Decision Making (CDM) system for Airport but by focusing, at the same time, on producing cost
Users and as part of the Single European Sky (SES) savings for airlines. In an effort to overcome the existing
programme, the cooperation between the Airport obstacles and in accordance with its “risk–sharing” and
Company, HCAA and Eurocontrol was intensified in order “partnership” philosophy, AIA is actively and constantly
to develop a tool that will allow the easier and more engaged in providing all its customers with active and
efficient management of aircraft departure flows and actual support combined with high level services.
the allocation of runway capacity by the ATC. To this end,
the CDM application has been installed at Heraklion and In addition to the above and acknowledging, at the
Rhodes International Airports. same time, the extremely difficult situation of the Greek
Aviation market, AIA introduced a specially designed
As part of continuous efforts to improve passenger incentive for the 2010 Summer Period called “Passenger
services, six additional CUSS (Common Use Self-Service) Seasonal Incentive”, offering discounts to each additional
stations were installed and mobile check-in was further passenger, resulting in an additional financial support of
developed with a number of airlines (KLM-Air France, almost €600,000 for 35 airlines. In total AIA’s aeronautical
British Airways, Olympic Air, Aegean, Lufthansa and incentives and marketing support during 2010 benefited
Austrian), providing the service to their passengers, 44 airlines and offered more than 7 million Euros.
with the support of AIA. Also, in cooperation with ACI,
“Equality Disability training” was provided by AIA to the Airlines’ contribution to the airport’s performance in the
management of the stakeholders whose personnel come course of 2010 was acknowledged by AIA for the 7th
into direct contact with the travelling public. consecutive year by honouring the airlines for the most
successful passenger traffic development during 2010
Landing & parking charges as well as passenger terminal (see Table 6.1). The awards were presented in February
facility charges were freezed for a second consecutive 2011 during AIA’s 11th Airline Marketing Workshop, the
year, while a reduction from €0.78 to €0.75 per departing major airline networking event of Athens International
passenger was applied to the PRM fee following Airport, which this year attracted more than 180 airline
consultation with AIA Users Committee. representatives, both from local offices as well as
companies’ headquarters.
study, which revealed that Athens airport adopts an At the same time, 6.7 million bags were processed through
advanced total system approach with regards to safety. the Baggage Handling System with an advanced system
availability rate of 99.72%. Having completed almost 10
In an effort to train airport personnel on the airport’s years of continuous unobstructed operation, all Level 1 &
emergency procedures, achieve crisis planning alignment, 2 screening machines were replaced by new, state-of-the-
identify potential areas for improvement and confirm art equipment.
the readiness of the parties involved in crisis situations,
five emergency exercises were performed in addition to It is widely acknowledged that a series of unprecedented
the bi-annual full-scale emergency exercise, the largest events has led, during 2010, to a severe downturn
since airport opening, with more than 300 participants of traffic, i.e. the international economic crisis, the
(airline, rescue and fire-fighting, medical services, Police) extremely difficult financial and economic situation
and 150 volunteers. The Airport Company continued to in Greece & the tremendous upheaval caused to the
update and improve the emergency and crisis planning European air transport sector by natural phenomena
procedures and published the 5th edition of the Airport and harsh weather conditions. In addition, the merging
Emergency Plan , while assisting, at the same time, process of the two home-based carriers led to major
agencies and organizations with the development of capacity cuts in the Greek Aviation market, which, apart
their own Emergency and Crisis Management Plans. from the existing demand-driven traffic decline, resulted
to a supply–driven downward trend in the evolution of
The Emergency response system performance was tested traffic; a fact which severely affected the ATH airport’s
during 148 real life mobilizations throughout 2010, while traffic operations during 2010.
the Airport Services Emergency Medical Care station
served and/or was visited for Medical Advices in 5,052 AIA has responded effectively to this unfavourable
cases and the Airport Hellenic Fire Corps personnel were environment, not only by continuing the provision
mobilized to a total of 2,956 cases (a/c refueling included). of marketing support and complete developmental
packages of incentives, including 3 new incentives,
In the direction of establishing a fully functional designed to support development and incentivize growth,
Collaborative Decision Making (CDM) system for Airport but by focusing, at the same time, on producing cost
Users and as part of the Single European Sky (SES) savings for airlines. In an effort to overcome the existing
programme, the cooperation between the Airport obstacles and in accordance with its “risk–sharing” and
Company, HCAA and Eurocontrol was intensified in order “partnership” philosophy, AIA is actively and constantly
to develop a tool that will allow the easier and more engaged in providing all its customers with active and
efficient management of aircraft departure flows and actual support combined with high level services.
the allocation of runway capacity by the ATC. To this end,
the CDM application has been installed at Heraklion and In addition to the above and acknowledging, at the
Rhodes International Airports. same time, the extremely difficult situation of the Greek
Aviation market, AIA introduced a specially designed
As part of continuous efforts to improve passenger incentive for the 2010 Summer Period called “Passenger
services, six additional CUSS (Common Use Self-Service) Seasonal Incentive”, offering discounts to each additional
stations were installed and mobile check-in was further passenger, resulting in an additional financial support of
developed with a number of airlines (KLM-Air France, almost €600,000 for 35 airlines. In total AIA’s aeronautical
British Airways, Olympic Air, Aegean, Lufthansa and incentives and marketing support during 2010 benefited
Austrian), providing the service to their passengers, 44 airlines and offered more than 7 million Euros.
with the support of AIA. Also, in cooperation with ACI,
“Equality Disability training” was provided by AIA to the Airlines’ contribution to the airport’s performance in the
management of the stakeholders whose personnel come course of 2010 was acknowledged by AIA for the 7th
into direct contact with the travelling public. consecutive year by honouring the airlines for the most
successful passenger traffic development during 2010
Landing & parking charges as well as passenger terminal (see Table 6.1). The awards were presented in February
facility charges were freezed for a second consecutive 2011 during AIA’s 11th Airline Marketing Workshop, the
year, while a reduction from €0.78 to €0.75 per departing major airline networking event of Athens International
passenger was applied to the PRM fee following Airport, which this year attracted more than 180 airline
consultation with AIA Users Committee. representatives, both from local offices as well as
companies’ headquarters.
