Page 49 - Aerostat Handbook 2015
P. 49
Aerostat Handbook 2015
Chart 7.10 Airport Services Evaluation Comparison 2015 2014
Average Rating of Services (1-5 scale)
Sense Of Security 3.92
3.94
Terminal Ambience
3.86
Airport Staff Courtesy 3.81
Prm Facilities 3.68
3.65
Terminal Signage
3.92
Info Services 3.88
Fids Monitors 3.92
3.90
Seating Availability
3.66
Comfort 3.71
Cleanliness 3.93
4.00
Shopping
3.60
Restaurants 3.51
Other Commercial
Services 3.86
Parking Services 3.74
Baggage Trolleys 3.95
Check-In Services 3.95
(Airline / Gh Services)
Aircraft Boarding 3.61
(Airline / Gh Services) 3.62
Baggage Delivery
(Airline / Gh Services) 3.39
3.39
3.40
3.49
3.61
3.62
3.77
3.65
3.85
3.78
3.74
3.78
3.82
3.77
0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0
Chart 7.11 Passenger Comment Management / Customised Responses per Month 2015 2014
of Customised Responses
100
95
90
85
80 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Jan
Chart 7.12 Passenger Comment Management / Average Response Time per Month
Average Response Time (Days) 2015 2014
10
8
6
4
2
0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
aia.gr | 49
Chart 7.10 Airport Services Evaluation Comparison 2015 2014
Average Rating of Services (1-5 scale)
Sense Of Security 3.92
3.94
Terminal Ambience
3.86
Airport Staff Courtesy 3.81
Prm Facilities 3.68
3.65
Terminal Signage
3.92
Info Services 3.88
Fids Monitors 3.92
3.90
Seating Availability
3.66
Comfort 3.71
Cleanliness 3.93
4.00
Shopping
3.60
Restaurants 3.51
Other Commercial
Services 3.86
Parking Services 3.74
Baggage Trolleys 3.95
Check-In Services 3.95
(Airline / Gh Services)
Aircraft Boarding 3.61
(Airline / Gh Services) 3.62
Baggage Delivery
(Airline / Gh Services) 3.39
3.39
3.40
3.49
3.61
3.62
3.77
3.65
3.85
3.78
3.74
3.78
3.82
3.77
0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0
Chart 7.11 Passenger Comment Management / Customised Responses per Month 2015 2014
of Customised Responses
100
95
90
85
80 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Jan
Chart 7.12 Passenger Comment Management / Average Response Time per Month
Average Response Time (Days) 2015 2014
10
8
6
4
2
0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
aia.gr | 49
