Page 31 - exofilo_gr
P. 31
CORPORAT E
RE S P ONS I BI L I T Y
REPORT 201 2
In Athens, AIA accredited the airlines with the most 4.5.3 Ground Handling Community Culture
successful passenger traffic development during AIA is responsible to manage all airport ground
2012, in the course of the 13th Airline Marketing handling activities facilitating safe and efficient ground
Workshop, the major airline networking event of handling operations. AIA provides a competitive
Athens International Airport. ground handling market for all airport users and
ensure their satisfaction, based on a fair and objective
4.5.2 Cargo Community Culture charging policy for the centralised infrastructure
AIA’s cargo development activities focus mainly on resources. AIA also pursues designing and developing
the promotion and further development of traffic products that meet airline requirements and finally
through the airport. For this purpose we aim at close monitors the efficiency of in-flight catering and
co-operation and joint efforts by all parties involved. fuelling concessions.
The think tank that brings all stakeholders under
one roof achieving the necessary synergies are the Within the context of utilizing technological advances,
monthly meetings of the Airport Cargo Community and in accordance with IATA initiative “Simplifying the
Committee, during which ideas are exchanged and Business”, we further developed the mobile check-in
future development plans are discussed. process. Moreover, as of February 2012, we installed
two additional self check-in service kiosks, resulting
In 2012, the cargo community reached a common in a total of thirty (30) CUSS kiosks operating at the
decision to streamline and strengthen actions anew Main Terminal Building (MTB). Currently, the airlines
towards the attraction of additional cargo volumes by connected to the CUSS scheme are Aegean Airlines,
putting emphasis on the export flows through a new Austrian Airlines, Cyprus Airlines, Delta Airlines, KLM-
endeavor called the “Airport Export Initiative” (AEI). Air France, Lufthansa, Turkish Airlines and Olympic Air.
The AEI is supported by the entire cargo community
and coordinated by a dedicated sub-committee, In addition, as of November 2012, and within the
which is comprised by the the airlines’ representatives purpose of the “Ambience” project, AIA in cooperation
(General Sales Agents), a forwarder representative and with its stakeholders has installed four (4) world tracer
AIA, and also backed by Airport Customs and external kiosks in the baggage reclaim area (Intra Schengen)
consultants. AEI’s joint effort aims at generating in order to facilitate passengers who have lost their
awareness within the export market in regards to baggage to submit the relevant form, electronically.
the competitive advantages of air cargo transport Further to the above, and in order to enhance
through AIA. In this context, the benefits of airfreight passengers service, twenty (20) monitors were
(i.e. one-stop-shop solution / swift response time) as installed, behind the check-in counters, presenting
an alternative transportation solution for expanding airline logos as well as operational messages during
to new markets are systematically communicated intervals.
to Greek exporters through individual meetings,
presentations to various associations and relative Within the purpose of facilitating our customers and
cargo press articles. stakeholders’ operational needs, we constructed
a dedicated ticket office (Departures are/close to
Further to the Airport Cargo Community Committee Entrance 2) serving members of airlines - operating
efforts and actions, AIA is constantly striving for the to/from Athens International Airport - participating in
optimum conditions of cargo operation, in a win- Sky Team alliance.
win business environment. For AIA, the business
development of the sector remains viable. A fruitful AIA aims to safeguard the efficient and smooth ground
co-operation among stakeholders is retained through handling services provision. Within this framework,
the systematic implementation of the Cargo Quality we carry out all contract management activities and
Program, comprising of the Minimum Service Delivery monitor the ground handling companies’ performance
Standards for inbound flows and the subsequent through Service Level Agreements (SLAs). This
Cargo Key Performance Index. Regarding the latter, performance is measured against mutually agreed
a new incentive program for domestic cargo flights targets to achieve the highest passenger satisfaction.
was introduced in 2012 supplementing the existing Focusing on enhancing our airport community culture,
incentive package for international cargo flights. The AIA supports constructive cooperation with all
3-year incentive scheme provides reduction on landing operational stakeholders, willing to develop ideas that
and parking fees for new or additional domestic cargo contribute to the efficient utilization of resources.
flights.
In June 2012, we organised the IATA Drinking-Water
31
RE S P ONS I BI L I T Y
REPORT 201 2
In Athens, AIA accredited the airlines with the most 4.5.3 Ground Handling Community Culture
successful passenger traffic development during AIA is responsible to manage all airport ground
2012, in the course of the 13th Airline Marketing handling activities facilitating safe and efficient ground
Workshop, the major airline networking event of handling operations. AIA provides a competitive
Athens International Airport. ground handling market for all airport users and
ensure their satisfaction, based on a fair and objective
4.5.2 Cargo Community Culture charging policy for the centralised infrastructure
AIA’s cargo development activities focus mainly on resources. AIA also pursues designing and developing
the promotion and further development of traffic products that meet airline requirements and finally
through the airport. For this purpose we aim at close monitors the efficiency of in-flight catering and
co-operation and joint efforts by all parties involved. fuelling concessions.
The think tank that brings all stakeholders under
one roof achieving the necessary synergies are the Within the context of utilizing technological advances,
monthly meetings of the Airport Cargo Community and in accordance with IATA initiative “Simplifying the
Committee, during which ideas are exchanged and Business”, we further developed the mobile check-in
future development plans are discussed. process. Moreover, as of February 2012, we installed
two additional self check-in service kiosks, resulting
In 2012, the cargo community reached a common in a total of thirty (30) CUSS kiosks operating at the
decision to streamline and strengthen actions anew Main Terminal Building (MTB). Currently, the airlines
towards the attraction of additional cargo volumes by connected to the CUSS scheme are Aegean Airlines,
putting emphasis on the export flows through a new Austrian Airlines, Cyprus Airlines, Delta Airlines, KLM-
endeavor called the “Airport Export Initiative” (AEI). Air France, Lufthansa, Turkish Airlines and Olympic Air.
The AEI is supported by the entire cargo community
and coordinated by a dedicated sub-committee, In addition, as of November 2012, and within the
which is comprised by the the airlines’ representatives purpose of the “Ambience” project, AIA in cooperation
(General Sales Agents), a forwarder representative and with its stakeholders has installed four (4) world tracer
AIA, and also backed by Airport Customs and external kiosks in the baggage reclaim area (Intra Schengen)
consultants. AEI’s joint effort aims at generating in order to facilitate passengers who have lost their
awareness within the export market in regards to baggage to submit the relevant form, electronically.
the competitive advantages of air cargo transport Further to the above, and in order to enhance
through AIA. In this context, the benefits of airfreight passengers service, twenty (20) monitors were
(i.e. one-stop-shop solution / swift response time) as installed, behind the check-in counters, presenting
an alternative transportation solution for expanding airline logos as well as operational messages during
to new markets are systematically communicated intervals.
to Greek exporters through individual meetings,
presentations to various associations and relative Within the purpose of facilitating our customers and
cargo press articles. stakeholders’ operational needs, we constructed
a dedicated ticket office (Departures are/close to
Further to the Airport Cargo Community Committee Entrance 2) serving members of airlines - operating
efforts and actions, AIA is constantly striving for the to/from Athens International Airport - participating in
optimum conditions of cargo operation, in a win- Sky Team alliance.
win business environment. For AIA, the business
development of the sector remains viable. A fruitful AIA aims to safeguard the efficient and smooth ground
co-operation among stakeholders is retained through handling services provision. Within this framework,
the systematic implementation of the Cargo Quality we carry out all contract management activities and
Program, comprising of the Minimum Service Delivery monitor the ground handling companies’ performance
Standards for inbound flows and the subsequent through Service Level Agreements (SLAs). This
Cargo Key Performance Index. Regarding the latter, performance is measured against mutually agreed
a new incentive program for domestic cargo flights targets to achieve the highest passenger satisfaction.
was introduced in 2012 supplementing the existing Focusing on enhancing our airport community culture,
incentive package for international cargo flights. The AIA supports constructive cooperation with all
3-year incentive scheme provides reduction on landing operational stakeholders, willing to develop ideas that
and parking fees for new or additional domestic cargo contribute to the efficient utilization of resources.
flights.
In June 2012, we organised the IATA Drinking-Water
31
