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2011
and nuclear plant disaster in Japan initiated our response the overall ambience, aesthetics and product offer of the
mechanism, thus making it possible, within a few hours, commercial areas. In parallel, we provided business solutions
to prepare – in cooperation with the Greek Atomic Energy and new technological concepts for our business partners,
Commission - the procedures for the voluntary radiological while in our continuous effort to strive towards win-win
screening of passengers originating from Japan. collaborations, we organized a stakeholder event for business
partners within the airport community as well as “outside
Airport Security the fence”, in order to present our IT&T service portfolio and
In June 2011 in compliance with the national and European exchange ideas on current and future business needs.
legislative framework, we issued the new Airport Security
Program (ASP), based on the new National Civil Aviation 6.2 Environmental Responsibility
Security Regulation. The new ASP was submitted for
approval to HCAA, while related training for the operational Despite the pressures of a market in recession, AIA’s
airport staff was organized. Nominated members from commitment to protecting the environment remains
the Airport’s Police Department, Ground Handlers, Airport firm. Environmental challenges are addressed within the
Operators Committee (AOC) and AIA established a working framework of our Environmental Management System
group, chaired by the Director of Airport Authority (HCAA), (EMS) covering noise, air quality, climate change, water,
in order to encompass the provisions of security threat waste, the natural environment and wildlife control issues.
scenarios relating to aircraft and/or the airport facilities. The As part of the system certification according to the ISO
level of our security services was subject to audits by HCAA, 14001:2004 standard, a successful annual audit was carried
EU security inspectors and the US Transportation Security out in 2011 by an independent body.
Administration that took place during 2011. The airport was
acknowledged to be fully harmonized not only with the new By demonstrating a continuing reduction in carbon emissions,
stringent European security requirements but also with the AIA managed to successfully renew its accreditation at
TSA directives regarding direct flights from Athens to U.S. Level 2 (Reduction) of Airport Carbon Accreditation. The
destinations. HCAA, AIA, the Ministry of Foreign Affairs, Airport Company’s carbon footprint dropped below 52,000
the U.S and Canadian Embassies and the respective airline tonnes of CO2 in 2011, corresponding to a 22% reduction
representatives, established a new framework under which in emissions since 2005, bringing the company significantly
the Hellenic Police is the only responsible authority for the closer to its target of -25% by 2020. This progress is being
transportation, protection and safekeeping of the involved driven by AIA’s Climate Change Corporate Action Plan,
sky marshals’ weaponry. which marked its fourth year of implementation in 2011
with the following results:
Safety
To safeguard and further improve the level of fire safety • Completion of the construction and commissioning
and occupational health & safety at the airport premises, of the airport’s 8MW Photovoltaic Park (PV). As of
inspections, audits and trainings are regularly carried out July 2011, the operation of the PV Park contributes
so as to ensure compliance of our business partners and significantly to the airport’s green profile by averting
contractors. Indicatively, it is worth mentioning that 28 CO2 emissions of at least 10,000 tonnes annually.
health & safety contractor audits took place during 2011.
• Energy savings from optimising MTB ventilation and
Passenger Service Quality lighting through our Building Automation System.
AIA provides a pleasant and efficient environment for all
airport users through state-of-the-art systems, innovative • Pilot programs for the installation of LED light bulbs
services and courteous front-line professionals. Passengers are for airport buildings and obstruction lighting.
able to check-in via mobile phone and get flight information
through SMS messages and an official free application for • Presentations to 180 employees (in addition to 174
smart phones. AIA’s brand new WiZ portal offers the most employees in 2010) to raise awareness about climate
up-to-date information about the airport and much more. change and other related environmental issues.
For Passengers with Reduced Mobility (PRM), we provide
assistance services, in compliance with EC regulations, • Reduce of paper use through conversion of paper-
through three contractors. The Athens 2011 Special Olympics based forms to electronic format, via a corporate
was a major event that took place last summer. Airport collaboration platform.
personnel successfully assisted 171 arriving national teams
–comprising of approximately 15,700 athletes, escorts, • Energy savings from optimising the operation of the
families, VIPs and Officers. Our Airport Shopping Centre plan airport’s Baggage Handling System during non-peak
for 2011, included activities related to the enhancement of operation.
Annual report 31
and nuclear plant disaster in Japan initiated our response the overall ambience, aesthetics and product offer of the
mechanism, thus making it possible, within a few hours, commercial areas. In parallel, we provided business solutions
to prepare – in cooperation with the Greek Atomic Energy and new technological concepts for our business partners,
Commission - the procedures for the voluntary radiological while in our continuous effort to strive towards win-win
screening of passengers originating from Japan. collaborations, we organized a stakeholder event for business
partners within the airport community as well as “outside
Airport Security the fence”, in order to present our IT&T service portfolio and
In June 2011 in compliance with the national and European exchange ideas on current and future business needs.
legislative framework, we issued the new Airport Security
Program (ASP), based on the new National Civil Aviation 6.2 Environmental Responsibility
Security Regulation. The new ASP was submitted for
approval to HCAA, while related training for the operational Despite the pressures of a market in recession, AIA’s
airport staff was organized. Nominated members from commitment to protecting the environment remains
the Airport’s Police Department, Ground Handlers, Airport firm. Environmental challenges are addressed within the
Operators Committee (AOC) and AIA established a working framework of our Environmental Management System
group, chaired by the Director of Airport Authority (HCAA), (EMS) covering noise, air quality, climate change, water,
in order to encompass the provisions of security threat waste, the natural environment and wildlife control issues.
scenarios relating to aircraft and/or the airport facilities. The As part of the system certification according to the ISO
level of our security services was subject to audits by HCAA, 14001:2004 standard, a successful annual audit was carried
EU security inspectors and the US Transportation Security out in 2011 by an independent body.
Administration that took place during 2011. The airport was
acknowledged to be fully harmonized not only with the new By demonstrating a continuing reduction in carbon emissions,
stringent European security requirements but also with the AIA managed to successfully renew its accreditation at
TSA directives regarding direct flights from Athens to U.S. Level 2 (Reduction) of Airport Carbon Accreditation. The
destinations. HCAA, AIA, the Ministry of Foreign Affairs, Airport Company’s carbon footprint dropped below 52,000
the U.S and Canadian Embassies and the respective airline tonnes of CO2 in 2011, corresponding to a 22% reduction
representatives, established a new framework under which in emissions since 2005, bringing the company significantly
the Hellenic Police is the only responsible authority for the closer to its target of -25% by 2020. This progress is being
transportation, protection and safekeeping of the involved driven by AIA’s Climate Change Corporate Action Plan,
sky marshals’ weaponry. which marked its fourth year of implementation in 2011
with the following results:
Safety
To safeguard and further improve the level of fire safety • Completion of the construction and commissioning
and occupational health & safety at the airport premises, of the airport’s 8MW Photovoltaic Park (PV). As of
inspections, audits and trainings are regularly carried out July 2011, the operation of the PV Park contributes
so as to ensure compliance of our business partners and significantly to the airport’s green profile by averting
contractors. Indicatively, it is worth mentioning that 28 CO2 emissions of at least 10,000 tonnes annually.
health & safety contractor audits took place during 2011.
• Energy savings from optimising MTB ventilation and
Passenger Service Quality lighting through our Building Automation System.
AIA provides a pleasant and efficient environment for all
airport users through state-of-the-art systems, innovative • Pilot programs for the installation of LED light bulbs
services and courteous front-line professionals. Passengers are for airport buildings and obstruction lighting.
able to check-in via mobile phone and get flight information
through SMS messages and an official free application for • Presentations to 180 employees (in addition to 174
smart phones. AIA’s brand new WiZ portal offers the most employees in 2010) to raise awareness about climate
up-to-date information about the airport and much more. change and other related environmental issues.
For Passengers with Reduced Mobility (PRM), we provide
assistance services, in compliance with EC regulations, • Reduce of paper use through conversion of paper-
through three contractors. The Athens 2011 Special Olympics based forms to electronic format, via a corporate
was a major event that took place last summer. Airport collaboration platform.
personnel successfully assisted 171 arriving national teams
–comprising of approximately 15,700 athletes, escorts, • Energy savings from optimising the operation of the
families, VIPs and Officers. Our Airport Shopping Centre plan airport’s Baggage Handling System during non-peak
for 2011, included activities related to the enhancement of operation.
Annual report 31
